Privacy Policy

At Ferrotek Trading, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, make purchases, or interact with our services. By using our website or services, you agree to the collection and use of your information in accordance with this policy

1. Information We Collect

We collect personal information in several ways, including when you visit our website, place an order, subscribe to our newsletter, or communicate with us. The types of personal information we collect may include:

• Personal Identifiers: Name, email address, mailing address, phone number, payment details.
• Billing Information: Payment card details, billing address, and shipping address.
• Account Information: Username, password, and preferences for your customer account.
• Transaction Details: Information about the products you purchase, including mining products, electric bikes, Himalayan salt, moringa, and smart lighting solutions.
• Usage Data: Information about how you interact with our website, including browsing history, IP address, and device information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing Orders: To process and fulfill your orders for mining products, electric bikes, Himalayan salt, moringa, and smart lighting solutions, including payment processing and shipment.
• Customer Service: To respond to inquiries, process returns, resolve issues, and provide customer support.
• Personalization: To personalize your experience on our website by offering recommendations, promotions, and product updates based on your browsing and purchasing history.
• Marketing: To send you promotional emails, newsletters, and offers related to our products and services (you may opt-out of marketing communications at any time).
• Website Improvement: To analyze usage patterns on our website in order to improve functionality and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal requests.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties in the following cases:

• Service Providers: We may share your information with service providers that assist us in processing payments, fulfilling orders, managing our website, and sending marketing materials.
• Shipping Partners: In order to ship your products, we may share your name, address, and contact details with delivery partners.
• Legal Compliance: We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files that are stored on your device to help us remember your preferences and improve website functionality.

You can control cookies through your browser settings. However, disabling cookies may affect the performance of certain features on our website.

5. Data Security

We take the security of your personal information seriously and use a variety of security measures, including encryption and secure servers, to protect your data. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

You have the right to:

• Access and Update: You may access, correct, or update your personal information by logging into your account on our website or contacting us directly.
• Opt-Out of Marketing: You may opt out of receiving marketing emails by following the “unsubscribe” link included in our emails or contacting us.
• Request Deletion: You may request the deletion of your personal data, subject to certain legal obligations.

7. Children’s Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so that we can take appropriate action.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, payment processors, and service providers. These websites have their own privacy policies, and we are not responsible for their content or privacy practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ferrotek Trading
Email: info@ferrotektrading.com
Phone: +92 333 512 8664